FAQ

Q: I can't find The Guest Table in the app store. Why?

A: Unlike traditional apps that take up valuable space on your device, our web app runs seamlessly in your browser, saving you storage space. Keep in mind that the web app is geared towards the guest experience, so if you are allowing your guests to RSVP and choose their seats then direct them to our WEB APP at https://app.theguesttable.com  on their phones or visit our website at www.theguesttable.com

 

Q: Will my guest receive a confirmation email?

A: Absolutely! Every guest receives an email confirmation that contains the reservation details along with the hosts contact information, in case they need to reach them.

 

Q: Why can't guests change their minds and move to another table?  I had a number of guests who wanted to change their seats and were not able to do so on their own.

A: Great Question!  In the past, we did allow guests to make such changes. However, after receiving valuable feedback from our users, we have made the decision to restrict this capability to the host for a smoother and more streamlined experience. This ensures that reservations are managed more efficiently and helps prevent any potential conflicts or double bookings.

Note: Guests can find the host's email address in their reservation confirmation email for any inquiries or requests.They can also reach out to us directly for changes before the RSVP deadline.


Q: Can I recreate a floor plan from a past event?

A: Yes, you can do that by going to your dashboard, selecting the specific event, and accessing the floor plan through the "edit floor plan" tab. If you need assistance or would like us to help you mimic a previous event, feel free to reach out – we're happy to help!

Q: Is there a limit on the number of attendees?

A: Currently the limit is 1600 guests

Q: While guests are choosing their seats, can they see the names of people who have already picked their seats?

A: Yes, guests can hover over the seats to see who has already selected them.

Q: Can I share the login ID/password with others helping me plan, or is there a way to add additional users to the profile?

A: Yes, you can share your credentials with your team members for now. Be on the lookout for upcoming updates that will allow you to add people directly to your dashboard.

 

Q: Why are my guests required to provide an email address?

A: At The Guest Table, we collect email addresses solely to facilitate communication between hosts and guests, ensuring a seamless experience and allowing us to contact you when needed. We value your trust and want to reassure you that your privacy is of utmost importance to us. 

 

Q: What are the pricing options for The Guest Table?

A: We offer three digital seating chart plans tailored to the number of events you need to arrange seating for.

The pricing is as follows:

  • $39.99 for one event

  • $89.99 for up to four events

  • $169.99 for up to ten events

Q: Does The Guest Table work for events outside of the USA?

A: Our software works seamlessly worldwide! However, it's important to note that due to reliance on Google Maps for address validation, there might be instances where the venue address appears incorrectly in Google Maps. We're actively working to enhance this feature for accurate mapping globally. Nevertheless, rest assured that the core functionality and features of our software remain effective for users worldwide.

 

Q: Do you display advertisements on your website?

A: No, we do not display any advertisements on our website.

 

Q: Do you sell customer information to third parties?

A: No, we do not sell any customer information to third parties. Your privacy is our priority, and we are committed to keeping your information secure and confidential.